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Care Instructions
To maintain the beauty and longevity of your Eden Lane jewellery, we recommend following the care instructions below.
Gold Plated Jewellery Care
Our jewellery is crafted in sterling silver with micron gold plating. Over time, the plating may naturally fade depending on how the jewellery is worn and cared for.
To help extend the life of the plating:
• Avoid contact with sweat, perfumes, lotions, oils, and chemicals
• Remove jewellery before showering, swimming, exercising, or sleeping
• Store jewellery separately in a soft pouch or jewellery box when not in use
• Avoid excessive friction or impact, especially with rings worn daily
To clean your jewellery, gently wipe it with a soft, dry microfiber or jewellery polishing cloth after wearing to remove oils, moisture, and everyday residue. Avoid using rough fabrics, tissues, or paper towels, as they may scratch the surface or plating.
Natural Gemstone Care
We use natural gemstones, each unique in color, texture, and inclusions. Slight variations and natural inclusions are part of the beauty of natural stones.
Some gemstones and delicate settings require extra care. Strong impact, pressure, or pulling may cause stones to loosen, crack, or the metal to bend out of shape. Open rings and delicate designs may also catch on clothing or objects.
To help prevent damage:
• Avoid dropping or knocking jewellery against hard surfaces
• Avoid pulling or applying pressure to delicate designs
• Remove jewellery during heavy activity or exercise
• Avoid harsh cleaning products or ultrasonic cleaners
Storage
Store your jewellery in a cool, dry place away from direct sunlight and humidity. Keeping pieces separate will help prevent scratches, tangling, and damage.
Replating & Repairs
Micron gold plating may naturally wear over time depending on usage and care. Eden Lane offers replating and repair services to help you continue enjoying your jewellery for years to come.
For repair inquiries, replating services, or general care questions, please feel free to contact us directly.
About shipping and delivery
- Free shipping on orders over 20,000 yen (tax included).
- For orders under 20,000 yen (tax included), shipping costs will be a flat rate of 550 yen (tax included).
- We usually ship within five days of receiving your order (excluding Saturdays, Sundays, public holidays, summer holidays, and New Year's holidays). Please note that the number of days it takes for your order to arrive after it has been shipped may vary depending on your region.
- For bank transfers, we will ship within 5 days after confirming payment (excluding weekends, public holidays, summer holidays, and New Year's holidays).
- If there is a delay, we will contact you by email.
- Delivery will be via Japan Post or Yamato Transport.
Repairs
About Natural Gemstones
Eden Lane jewellery is crafted with natural gemstones, each carefully selected for its individual beauty.
As natural gemstones are formed by nature, slight variations in colour, shape, texture, and inclusions may occur. These characteristics are part of the natural charm of each stone, making every piece truly one of a kind.
Please note that the colour and appearance of gemstones may differ slightly from the product images depending on the individual stone, lighting conditions, and screen settings.
Repairs & After-Sales Service
At Eden Lane, we offer a 6-month warranty on our jewellery from the date of purchase.
Each piece is handcrafted with natural gemstones and delicate settings. Due to the nature of handmade jewellery, slight wear or damage may occur over time depending on how the piece is worn and cared for.
Gold plating may gradually fade with use, depending on wear, storage, and care. Exposure to water, perfume, chemicals, sweat, friction, and daily use may affect the longevity of the plating, especially on rings.
To help preserve your jewellery for longer, we recommend following our jewellery care instructions.
After the 6-month warranty period, repairs and replating services may be available for an additional cost.
For repair requests, replating enquiries, or any other assistance, please contact us directly.
Returns Policy
Returns & Exchanges
Each Eden Lane piece is carefully handcrafted using natural gemstones. We hope it becomes a treasured part of your everyday life.
Should your jewellery arrive damaged or differ from the item ordered, we will be happy to assist you.
Return Period
Returns and exchanges are accepted only for damaged, defective or incorrect items.
Please contact us within 10 days of delivery for orders within Japan.
Returned items must be unused and unworn, and sent back in their original condition with all packaging and accompanying materials included.
Items Not Eligible for Return
We are unable to accept returns or exchanges for:
- Earrings, for hygiene reasons
- Custom-made or made-to-order pieces
- Sale or promotional items
How to Request a Return
Please contact returns@edenlane.jp and include:
- Your order number
- The reason for your request
- Clear photographs of the item and its packaging
Once your request has been reviewed and approved, we will share the return instructions.
Please do not return an item before receiving confirmation from us.
Return Shipping
Return shipping costs, customs duties and taxes are generally the responsibility of the customer.
When an item arrives damaged, defective or incorrect, we will provide separate guidance regarding the return arrangements.
We recommend using a tracked and insured delivery service, as Eden Lane cannot accept responsibility for items lost or damaged during return transit.
Refunds
Once the returned item has been received and inspected, your refund will be processed within 5–7 business days.
Refunds will be issued to the original method of payment. The time required for the funds to appear may vary depending on your bank or payment provider.
Original shipping charges are non-refundable, except where the item received was damaged, defective or incorrect.
Damaged or Incorrect Items
Should your jewellery arrive damaged, defective or different from the item ordered, please contact us within 48 hours of delivery.
Kindly include clear photographs of the jewellery and its packaging so that we may assist you promptly.
Natural Gemstones and Handcrafted Details
Each Eden Lane piece is individually handcrafted using natural gemstones.
Subtle variations in color, shape, texture and pattern are part of the unique beauty of each stone.
These natural characteristics are not considered defects, but an expression of the material’s individuality and handcrafted nature.
