Each Eden Lane piece is thoughtfully handcrafted using natural gemstones and precious materials. We hope it becomes something you cherish.

If you wish to return your piece, we are here to assist.

Returns

We accept returns and exchanges within 7 days of delivery for orders within Japan, and within 10 days for international orders.

Items must be returned unused, in their original condition, and accompanied by all original packaging.

Exclusions

Returns are not accepted for:

• Earrings (for hygiene reasons)
• Custom or made-to-order pieces
• Sale or promotional items

Process of return

To request a return, please contact: returns@edenlane.jp

Kindly include your order number and reason for return. Once approved, return instructions will be shared.

Return Shipping

Return shipping costs, duties and taxes are the responsibility of the customer.

We recommend using a tracked and insured service, as we cannot be responsible for items lost in transit.

Refunds

Refunds are processed within 5–7 business days after inspection.
They will be issued to the original method of payment.
Original shipping charges are non-refundable.

Damaged Items

If your piece arrives damaged or incorrect, please contact us within 48 hours of delivery with photographs and we will assist promptly.

A Note on Craftsmanship

Each piece is made by hand using natural stones. Subtle variations in colour and texture are part of its character and not considered faults.